Welcome to www.nadinewest.com. We are a service providing the opportunity to purchase clothing and accessories ( "Products” ) through shipments sent directly to you.
The following terms and conditions (the “Terms and Conditions” ) form a binding agreement between you and us, which covers all shipments provided to you.
Number 1 Rule: Nadine West reserves the right to cancel any customers with bad attitudes. Keep smiling :)
PLEASE READ THESE TERMS CAREFULLY
BY ACCESSING THE SITE, AGREEING TO RECEIVE A SHIPMENT/S, OR PURCHASING PRODUCTS, YOU AGREE WITHOUT LIMITATION OR QUALIFICATION TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU SHOULD NOT SIGN UP FOR THE SERVICE AND EXISTING SUBSCRIBERS MUST NOTIFY US WITH A REQUEST TO CANCEL IN ORDER TO BE RELEASED FROM THE TERMS AND CONDITIONS.
We reserve the right to change, add, or delete portions of these Terms and conditions at any time on a going-forward basis at our sole discretion. It is your responsibility to check for changes. Your continued Subscription constitutes your acceptance of any changes. We will use reasonable efforts to notify you of any such material changes by posting notice of the changes on the Site, and/or, in our sole discretion, by email or other means. We encourage you to visit this page and review the Terms each month you decide to continue with the service.
By Signing up, you agree that you are 18 years of age and utilizing information that is your own and to the best of your knowledge, truthful and accurate. If under 18, you acknowledge that you have express permission of a parent/guardian to utilize the service Nadine West offers. In order to become a “Subscriber” you must complete our style quiz online at www.nadinewest.com. Subscribers are eligible to receive shipments either monthly or bi-weekly including free styling and no monthly subscription charge. A shipping fee of =$9.78 is debited prior to each shipment being sent and is offered as a credit to be used with that shipment towards the total purchase amount for items kept. Credits, shipping or other special offers, do not roll-over to future packages if not utilized.
Any individuals with allergies are advised to proceed at their own risk as Nadine West cannot guarantee the prevention of sending items which might cause an allergic reaction based on an individual's allergy profile.
While labeled under VIP status, customers will receive free shipping. Non-VIPs or VIPs who have had their VIP status revoked will pay whichever shipping fee is the current rate of Nadine West. This shipping fee will be credited back towards any purchase made or lost if no purchase is made.
Prepaid cards are not accepted at this time.
All bank fees charged due to overdraft, insufficient funds, or similar fees are the responsibility of the subscriber. Nadine West accepts no responsibility for bank fees resulting from processing of up front shipping charges and billings for unreturned items which occur during the normal course of your subscription.
To become a Subscriber, you must provide your email address, physical address, and payment information. All personal information provided during sign up must be truthful and representative of your legal identity. You represent that you will not use any credit card or other form of payment unless you have all necessary authorization to do so. We will not be liable in the event your children or others acting with or without your permission use your credit card; however you may report any unauthorized use to us, and we will use reasonable measures within our control to help prevent future unauthorized use of your card. You will complete our Style Quiz in order to establish your style profile ( “Style Profile” ). To help the service work best for you, please keep your Style Profile up to date and include personal notes about your likes and dislikes. Please also keep your Account Information confidential. If your Account is accessed with your secure Account Information, we will rely on that Account Information and will consider the access valid. You are solely responsible for any and all use of your Account and all activities (including Shipments -- as defined below) that occur under or in connection with your Account. Without limiting any rights that we may otherwise have, we reserve the right to take any and all action we deem necessary to ensure the security of your Account, including without limitation terminating your Account, changing your password, or requesting additional information to verify or update the status of your account. You agree to be responsible for any act or omission of any users that access our site using your Account Information that, if undertaken by you, would be deemed a violation of these Terms and Conditions. You may not use anyone else's Account at any time, without the permission of the Account holder. Please notify us immediately if you become aware that your Account Information is being used without authorization.
Creating multiple accounts in efforts to procure items without payment or any other behavior consistent with the above will be considered theft and will be fully prosecuted.
Shipments and Returns
Shipments. Packages are mailed to subscribers within three weeks of initial sign up. Subsequent packages are mailed on a cycle averaging 30-40 days thereafter for the monthly option, and 14-20 days thereafter for the bi-monthly option. Nadine West Stylists choose items from our available inventory based on your style profile and history of purchases. Subscribers are then able to try the items on in the comfort of their home, see how easily pieces fit into the existing wardrobe, and decide which items to purchase. Items in each pink package are offered for sale and shall not be worn or used if not purchased. We encourage you to try them on in the comfort of your home, ensure proper fit, and decide if you will purchase or return.
Returns. Each pink package allows a ten day window for return of items you do not wish to purchase. The ten day window starts from the day the package leaves our warehouse and is clearly noted on the packing slip with a “return by” date. To return items use the same package they arrived in and use the prepaid return postage sticker provided. We will assume that you have chosen to keep any products which are not in the returned package. Each package comes with a prepaid return label through USPS. We will assume that you have chosen to keep ALL items in your package if the return postage label is not used by the “return by” date. We rely on USPS tracking tools to determine the status of your return. An email notification is sent to you before we charge your card for an entire shipment kept. Exceptions for late returns are permitted upon timely notification by you and are done at the sole discretion of Nadine West. Unauthorized returns more than 14 days beyond the stated return date will not be credited or returned to customer. The charges will remain billed and no credit issued. All return items must be received to our warehouse unworn and in the original condition, including all attached tags. We reserve the right to charge customers for items which have tags removed, show obvious signs of wear or have been damaged.
All refunds, adjustments, and reversal requests, if honored, can only be processed via the account utilized upon signup. Issuance of checks for refunds is not available.
Nadine West assumes packages have been received and are in possession of customer/subscriber if tracking to customer shows successful delivery. Successful tracking receipt delivery means responsibility for the shipment's whereabouts, and subsequential payment, of the shipment (for anything not returned by Nadine West's schedule) is completely the responsibility of the customer.
Any disputes as to receipt or tracking accuracy must be raised prior to the charge date of the shipment in question.
Legal Details. EACH SHIPMENT IS AN OFFER TO PURCHASE THE PRODUCT(S) IN THE SHIPMENT, WHICH YOU MAY RETRACT BY RETURNING THE PRODUCTS YOU DON’T WANT AS DESCRIBED ABOVE. All Products will be considered accepted by you upon shipment from our warehouse, and title to and risk of loss passes to you when we provide the Product(s) to a common carrier.
PRICING AND PRODUCTS
Nadine West only discloses prices of its Products through shipment packing slips. We will attempt to send products based on your Style Profile price preference, but do not guarantee that the items shipped will be at a price point you judge to be a value. If you do not like the stated price, return the item according to the return process identified. Please remember that you are responsible for paying the price of any and all Products in your shipment which are not returned. You are responsible for the payment of any Fees, and state and local sales taxes that apply to your shipment. The manufacturer of each Product is responsible for the quality and any warranty of any of its Products shipped or purchased through Nadine West. Please contact us by email at firstname.lastname@example.org with any concerns and a customer service representative will assist you.
DISCLAIMER OF WARRANTIES
THIS SITE AND ALL CONTENT, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THIS SITE ARE PROVIDED BY NADINE WEST ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. NADINE WEST MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR ANY CONTENT, PRODUCTS OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANDISE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SERVICES AND PRODUCTS PURCHASED THROUGH THE SERVICES IS AT YOUR SOLE RISK. We make no warranty that the Products, Site or Services will meet your requirements, or that the Site and/or Services will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Products, Site or Services, or that defects in the Products, Site or Services will be corrected. We specifically disclaim any liability associated with the use of the Products (e.g., skin rashes or irritability, dye rub off, shrinkage from washing, etc.) and you agree that you will not sue Nadine West for any claim related to any Product purchased through the Site or the Services. No advice or information, whether oral or written, obtained by you from us through the Site, Services, or otherwise will create any warranty, representation or guarantee not expressly stated in these Terms and Conditions.